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GENERAL CONDITIONS

 PAYMENTS               : Payment for all services in advance including those covered by your voucher,  unless prior arrangements have been made.

 F.I.T HOTEL RATES: Individual Hotel rates are strictly confidential for leisure market and can not be used for seminars, crals, incentives, congresses, business men and commercial accounts. Please contact us for quotation concerning above mentioned services and for the services not specified in this tariff.

 CANCELLATION PROCEDURS AND CHARGES:                           For SIGHTSEEINGS-EXCURSIONS and TRANSFERS : No cancellation fee will be charged if the request is received before 7 days before arrival. 

For INDIVIDUALS HOTEL RESERVATIONS: USD 5.- or Euro 5.- per each hotel reservation for booking cancelled up to 8 days before arrival. For booking cancelled up to 7 days before arrival, or non arrival, we will also invoice cancellation fees for the first night plus any additional charges by hotel. 

FOR SEA-SIDE SOJOURN HOTEL RESERVATIONS: USD 5.- or Euro 5.- per each hotel reservation for booking cancelled up to 8 days before arrival. For bookings cancelled up to 14-7 days before arrival, or non arrival, we will also invoice cancellation fees for the first 3 nights plus any additional charges by hotel.


FOR ESCORTED TOURS, PRIVATE GROUPS AND GROUP HOTELS RESERVATIONS: No cancellation fee charged if the request is received 30 days before arrival.                         

15% will be collected for cancellation less than 30 days.
30% will be collected for cancellation less than 15 days.    
50% will be collected for cancellation less than 7 days.
No refund can be made for request of cancellation received less than 24 hours.

 V.A.T(VALUE ADDED TAX)   : All rates indicated in this tariff are inclusive of the currently 18% VAT. Should there be any changes on the VAT rate, the difference will be reflected on the rates.

 RESPONSABILITY  : Fiorino Tour acts only in the capacity of an agent upon the legal conditions that while exercising every possible care in making the tour arrangements, it shall not be liable or any injuries, damages, loses, additional expenses or accidental delays which may be caused by factors beyond its control. Fiorino Tour reserves the right to modify or withdraw any tour arrangement when deemed necessary for the best interest of the clients. Fiorino Tour and/or their agents can accept no responsibility for changes in schedules, sickness, weather, strikes, war, quarantina, hotel over-bookings or defaults or other causes. All such losses or expenses will have to be borne by the passengers. Baggage is "an owner risk" unless insured. Small articles(coats, wraps, umbrellas, hand bags etc...) are entirely under the care of the passengers.      

 RESERVATION FEE FOR INDIVIDUALS  : USD 5.- or Euro 5.-for every hotel reservation if passengers do not require any other service like tansfers, city tours etc... USD 5.- or Euro 5.-will be charged for every amendement and modification. 

 HANDLING FEE        : USD 10.- or Euro 10.- for each file. 

 CLAIMS AND ADJUSTMENTS: Passengers must immediately contact Fiorino Tour shoud problems develop- in order to have us intervene and resolve the problem. If passengers do not contact our offices at the time of the problem, we may not honor claims sent to us at a later date. Claims for refunds and adjustment must be made within 15 DAYS after our services are rendered. Claims must be accompanied by full details and documentation(hotel folios, receipts, vouchers etc.) Fiorino Tour responds to claims/adjustments in the order they are received. Our approximate response time is 14-21 business days. 

 

 

                   

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